Shipping policy

At Lumia we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays or periods of high order volume.

Shipping Times

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 8–18 business days
  • Europe: 7–18 business days
  • Other International Locations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Tracking information may take 2–5 business days to update after your package has been dispatched.

Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Customs processing
  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Other circumstances beyond our control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Once a package has been marked as delivered by the carrier, we cannot guarantee reimbursement for lost or stolen packages. We recommend checking with neighbors or your local carrier before contacting us.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: @lumialight037@gmail.com

We aim to respond to all inquiries within 24–48 business hours.